Terms of Service
1. Who we are
SMRTROOM (the "Service") is operated by Arya Monte Company, Mainski put br. 62, 85310 Budva, Montenegro, tax number (PIB) 3709752 ("we", "us"). You can reach us at info@smrtroom.com.
These Terms are a contract between us and the business that creates an account ("you", the "Hotel"). By creating an account or using the Service you accept them. If you accept on behalf of a company, you confirm that you are authorised to do so.
2. What the Service is
The Service is a web application and API for managing room inventory, reservations, housekeeping status and basic sales and expense reporting for small accommodation businesses. It is provided as a hosted service at smrtroom.com and through its API.
The Service does not provide channel management or synchronisation with online travel agencies, online payment collection, invoicing, or legal reporting to authorities. Any such task remains your responsibility.
3. Early access and fees
The Service is currently offered free of charge in an early-access phase. We may introduce paid plans in the future. We will announce any paid plan at least 30 days before it applies to you, and you will be able to export your data and close your account before being charged. No fees are charged automatically.
4. Your account
- You must provide a valid e-mail address and keep your password confidential. You are responsible for all activity under your account and under your API keys.
- API keys give full access to your hotel's data. Keep them secret, create a separate key for each integration and revoke a key as soon as you suspect it has leaked (Settings → API keys).
- One account currently corresponds to one hotel. All staff who use the account share the same credentials; you are responsible for who has them.
5. Your data and your guests' data
- The reservation, guest and financial data you enter belongs to you. We process it only to provide the Service, as described in the Privacy Policy and the Data Processing Addendum, which forms part of these Terms.
- You are the data controller for your guests' personal data. You are responsible for collecting it lawfully, for informing your guests, and for entering only data you are allowed to store. We recommend not storing identity-document numbers in free-text notes unless your local law requires you to keep them.
- You may export your data at any time by asking us at info@smrtroom.com; we will provide it in a machine-readable format within 30 days.
6. Acceptable use
You agree not to:
- use the Service for anything unlawful, or to store data you have no right to store;
- attempt to access another hotel's data, probe or overload the Service, or circumvent its security or rate limits;
- resell or sublicense the Service, or use it to build a competing service by copying it;
- upload malicious code or use the Service to send unsolicited messages.
7. Availability, support and changes
- We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. Maintenance may cause short interruptions.
- Support is provided by e-mail (info@smrtroom.com or the contact form). We usually answer within one or two business days.
- We may change or discontinue features. If we discontinue the Service as a whole we will give at least 60 days' notice and keep data export available during that period.
- Database backups are taken daily. Backups protect against our own failures; they are not a substitute for your own records.
8. Third-party services
The Service is hosted on Google Cloud and Vercel. If you connect an external tool (for example an MCP client) through an API key, that tool's terms apply to what it does with your data, and you are responsible for that connection.
9. Warranties and liability
The Service is provided "as is" and "as available". To the extent permitted by law we exclude all implied warranties. We are not liable for indirect or consequential loss, lost revenue, lost bookings or lost data, except where caused by our gross negligence or wilful misconduct. Our total liability for all claims in any 12-month period is limited to the fees you paid us in that period or, if none, EUR 100. Nothing in these Terms limits liability that cannot be limited by law.
10. Termination
- You may close your account at any time by e-mailing info@smrtroom.com. We delete your hotel's data within 30 days after a verified request, except where we must keep it by law; backup copies are overwritten on their normal schedule.
- We may suspend or terminate an account that breaches these Terms or endangers the Service, with notice where practical.
11. Changes to these Terms
We may update these Terms. Material changes will be announced by e-mail to the account address or by a notice in the application at least 14 days before they take effect. Continued use after that date means you accept the new Terms.
12. Governing law
These Terms are governed by the laws of Montenegro. The courts of Budva, Montenegro have jurisdiction, without prejudice to mandatory consumer or data-protection rules of your own country.